We are strictly against animal testing and the use of any animal-derived ingredients. All of our products are approved by Cruelty-Free International and The Vegetarian Society.
All of our products are certified as not tested on animals under the Cruelty-Free International Leaping Bunny programme, the international gold standard for products that are free from animal testing. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also open to independent audit. For more information about the Leaping Bunny and Cruelty-Free International, please visit http://crueltyfreeinternational.org
If we have not yet dispatched your products, then yes, we can certainly help. Please email us at firstname.lastname@example.org. Please note: most orders placed before 2pm are dispatched on the same day, so please call us as soon as possible if you notice a mistake on your order.
If you qualify for a refund (see: “When do I qualify for a refund?”), then please contact us immediately by emailing email@example.com. If your refund application is accepted, we will send your payment back directly, via the method you used to purchase the items. The agreed refund value will then arrive within 5 – 10 working days.