Privacy Policy

Who Are We

We are Oschen and can be contacted on any of our contact details located on the below contact details:
  • Email: hello@oschen.com

Why Do We Collect Your Personal Data

We collect and use your personal information in order for us to manage your enquiry and provide you with information about our products/services that you have enquired about or purchased.

Who We Share Your Data With

We do not share any of your data with any third parties. If we need to share your data with a third party, you will be informed before, and we will require approval from you. We will not share your personal information with organisations based outside of Europe.

What Happens If I Do Not Provide My Personal Data

We need your personal information/data to provide information about our products/services. If we do not collect your personal information, we will be unable to deliver our services or sales to you.

How We Protect Your Data

Your data is securely encrypted by our SSL Certificate, and all passwords/sensitive data are encrypted to high-security standards. Our website server is scanned daily for malware and viruses. We do not store any credit/debit cards locally on our website and rely on third-party payment providers to handle this sensitive data. All data and traffic on this site are handled via HTTPS requests. You can check this by seeing the padlock left of your browser’s URL bar.

What Rights You Have Over Your Data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How Long Will We Store Your Data

We will store your personal information for up to one month if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you do become a customer/client of ours, we will store your data for up to one year from the date of the latest purchase of our services. If you choose to opt into our marketing, we will continue to contact you via email until you opt out. All of our marketing emails contain an unsubscribe link by default.

Where Is My Data Held

All website entered data is stored and managed on our UK (London) based Google Cloud servers; however, this data is backed up daily to various Europe-based data centres.

How Do We Collect Your Personal Data

We collect personal data by the following means: Enquiry Forms Data captured through our contact forms will be used to contact you in order to respond to your enquiry. A backup of your data will also be stored in the database of our website but will be automatically deleted after 30 days. Only authorised individuals can access your data, which will not be disclosed to third parties. If you would like your data to be removed in advance of 30 days, please get in touch with us. Google Analytics Google Analytics is a web analysis service provided by Google Inc. (“Google”). We use this service on our website to collect standard internet log information and details of visitor behaviour patterns. We do this to ensure it’s meeting its users’ needs and understanding how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This information is only processed in a way which does not identify anyone, and we do not make any attempt to find out the identities of those visiting our website. Google utilises the Data collected to track and examine the use of this Application, prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Website Cookies Cookies are small data files that are placed on your computer as you browse our website. Most websites do this too. They improve things by:
  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish. To learn more about cookies and how to manage them, visit AboutCookies.org. This table shows the Cookies we use on the site and their purpose:
Name of Provider Name of Cookie Purpose
Google Analytics _ga _gat _gid _gtag These cookies are associated with Google Universal Analytics/Google Analytics 4. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request on a site and used to calculate visitor, session and campaign data for the site’s analytics reports.

What Are Your Rights In Relation To Your Personal Information

Right to access You have the right to request copies of the personal information we hold about you at any time. Right to rectification You have the right to request that we correct any inaccurate personal information we hold about you. Right to erasure You have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed. Right to restrict processing You have the right to request that we restrict how we use your personal information. Right to object You have the right to object to the collection and use of your personal information at any time. Right to data portability You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word. Right to withdraw consent You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt out of future marketing.

How Can I Exercise My Right In Relation To My Personal Information

You can exercise all of your rights by contacting us on any of the above contact details.

How Do I Lodge A Complaint About The Use Of My Personal Data

You can lodge a complaint with us directly by contacting us on one of the above contact details. You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way. You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns or calling the ICO on 0303 123 1113.

Other Information

If you have any questions or concerns about this, please get in touch with us using the details at the top of this page or via our contact page on our website. This policy was created on 20/05/2018 and was last updated on 03/10/2022. However, we reserve the right to update this at will without informing you.