Returns & Refunds

Returns

You can return your entire order or part of it within 30 days of receiving it. All products must be returned unused and within the original packaging. 

To return your order, don’t hesitate to contact us at hello@oschen.com. We will then provide you with what you need to do to return your products.

Refunds

For returned items, we will process the refund within three working days after receiving your return. After that, a credit will automatically be applied to your credit card or the original payment method.

Sale items

Unfortunately, sale items cannot be refunded, and only regular-priced items can be refunded.

If you are unhappy with your purchase, give us a shout at hello@oschen.com.

Returns Shipping Costs

Shipping costs to return an item are non-refundable.